Shipping & Return Policy
Shipping Policy
We strive to deliver your custom strip lashes as quickly and efficiently as possible.
Processing Time
- All custom orders require 5-10 business days for processing before shipment.
- Once your order is ready, you will receive a confirmation email with tracking details.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and chosen shipping method.
Lost or Delayed Packages
- We are not responsible for delays caused by the shipping carrier.
- If your package is lost, please contact the shipping provider first. If you need further assistance, reach out to robilashess@gmail.com
Return & Refund Policy
Since our lashes are custom-made, we do not accept returns or refunds unless your order arrives damaged or incorrect.
Damaged or Incorrect Orders
If you receive a defective or incorrect product, please follow these steps:
- Contact us at [robilashess@gmail.com] within 48 hours of delivery.
- Provide your order number and clear photos of the issue.
- We will review your request and offer a replacement or refund if applicable.
Cancellations & Order Changes
- Due to the customization process, orders cannot be changed or canceled once production begins.
- Please review your order carefully before completing checkout.